Shipping policy
We will deliver your order Free of Charge to all areas across the United Arab Emirates only for orders above 300 AED. Shipping will be conducted by a third-party courier.
20 AED Shipping Fee will be applied upon checkout for any orders below 300 AED for main Emirates locations.
For Remote Areas, shipping 40 AED Shipping charges will be applied.
The shipping fee is non-refundable.
The moment you complete your purchase, your order will be processed and a tracking number will be sent to your registered email address. You will be able to track your order from processing till delivery.
Our customer care team will be happy to assist you with any changes on your preferred delivery date and address. However, if the status of your order is dispatched, we will not be able make any changes to your order.
Delivery of orders will take 2- 3 days to arrive to you. And for orders placed during weekends (Saturday - Sunday) or during any UAE public holidays might take longer than usual time to be processed.
At TheHappyBuy.com, we understand that different customers have different payment preferences, which is why we offer Cash on Delivery as a payment option for your convenience. With this payment method, you can pay for your order in cash upon delivery. However, please note that in the event of a return, the refunded amount will be issued as a credit note that can be used on your next order.
Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply Email us on info@thehappybuy.com We'll notify you via e-mail of your refund once we've received and processed the returned item.
